Servivio al cliente para dummies / by Karen Leland and Keith Bailey ; traducción Affan Buitrago.
Por: Leland, Karen.
Colaborador(es): Bailey, Keith.
Tipo de material:
LibroSeries --For dummies: Editor: New York : Grupo editorial Norma, c1999Edición: Versión en español.Descripción: xxxi, 422 p. : ill. ; 24 cm.ISBN: 9789580438816.Tema(s): Customer services | Customer servicesClasificación CDD: 658.8/12 Resumen: Presents a guide to providing customer service, including an introduction to the key concepts, and providing information on how to implement a customer service strategy, create good telephone, face-to-face, and E-mail, communication, as well as tips for dealing with angry customers.
| Tipo de ítem | Ubicación actual | Colección | Signatura | Estado | Fecha de vencimiento | Código de barras |
|---|---|---|---|---|---|---|
Libros
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Bureche School | Colección General | 658.8/12 LEL | Disponible | T 14605 |
Includes index.
Presents a guide to providing customer service, including an introduction to the key concepts, and providing information on how to implement a customer service strategy, create good telephone, face-to-face, and E-mail, communication, as well as tips for dealing with angry customers.
Adult Follett Library Resources.
Adult.
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