Leland, Karen.
Servivio al cliente para dummies / by Karen Leland and Keith Bailey ; traducción Affan Buitrago. - Versión en español. - New York : Grupo editorial Norma, c1999. - xxxi, 422 p. : ill. ; 24 cm. - For dummies . - For dummies. .
Includes index.
Presents a guide to providing customer service, including an introduction to the key concepts, and providing information on how to implement a customer service strategy, create good telephone, face-to-face, and E-mail, communication, as well as tips for dealing with angry customers.
Adult Follett Library Resources. Adult.
9789580438816
Customer services.
Customer services.
HF5415.5 / .L45 1999
658.8/12
Servivio al cliente para dummies / by Karen Leland and Keith Bailey ; traducción Affan Buitrago. - Versión en español. - New York : Grupo editorial Norma, c1999. - xxxi, 422 p. : ill. ; 24 cm. - For dummies . - For dummies. .
Includes index.
Presents a guide to providing customer service, including an introduction to the key concepts, and providing information on how to implement a customer service strategy, create good telephone, face-to-face, and E-mail, communication, as well as tips for dealing with angry customers.
Adult Follett Library Resources. Adult.
9789580438816
Customer services.
Customer services.
HF5415.5 / .L45 1999
658.8/12