| 000 | 01208cam a2200313 a 4500 | ||
|---|---|---|---|
| 008 | 990802s1999 nyua 001 0 eng | ||
| 020 | _a9789580438816 | ||
| 040 |
_aDLC _cDLC _dDLC _dICrlF |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.L45 1999 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 | _aLeland, Karen. | |
| 245 | 1 | 0 |
_aServivio al cliente para dummies / _cby Karen Leland and Keith Bailey ; traducción Affan Buitrago. |
| 250 | _aVersión en español. | ||
| 260 |
_aNew York : _bGrupo editorial Norma, _cc1999. |
||
| 300 |
_axxxi, 422 p. : _bill. ; _c24 cm. |
||
| 490 | 1 | _a--For dummies | |
| 500 | _aIncludes index. | ||
| 520 | _aPresents a guide to providing customer service, including an introduction to the key concepts, and providing information on how to implement a customer service strategy, create good telephone, face-to-face, and E-mail, communication, as well as tips for dealing with angry customers. | ||
| 521 | 2 |
_aAdult _bFollett Library Resources. |
|
| 650 | 0 | _aCustomer services. | |
| 650 | 7 |
_aCustomer services. _2sears |
|
| 700 | 1 |
_aBailey, Keith, _d1945- |
|
| 830 | 0 | _a--For dummies. | |
| 521 | 2 | _aAdult. | |
| 035 | _a(IMchF)fol05782274 | ||
| 005 | 20220602103757.0 | ||
| 001 | 30248 | ||
| 003 | CB | ||
| 999 |
_c29229 _d29229 |
||