TY  - BOOK
AU  - Leland,Karen
AU  - Bailey,Keith
TI  - Servivio al cliente para dummies
T2  - --For dummies
SN  - 9789580438816
AV  - HF5415.5 .L45 1999
U1  - 658.8/12 22
PY  - 1999///
CY  - New York
PB  - Grupo editorial Norma
KW  - Customer services
KW  - sears
N1  - Includes index; Adult; Follett Library Resources; Adult
N2  - Presents a guide to providing customer service, including an introduction to the key concepts, and providing information on how to implement a customer service strategy, create good telephone, face-to-face, and E-mail, communication, as well as tips for dealing with angry customers
ER  -